Troubleshooting

Fixes for the most common setup and runtime problems.

Most problems come down to a few cases. Find yours below.

The assistant doesn't reply

Check that the assistant isn't paused: Settings → Pause the assistant. When it's paused, Today shows “The assistant is paused”.
Check the channel in Channels: a connected channel shows a green status.
Ask a question in the test chat: Today → Test the assistant. If it answers there, the problem is the channel.
If this month's answers have run out, the assistant doesn't go silent — it passes customers' questions to you in Conversations. Your plan and remaining answers are in Plan & billing under your avatar.

Large PDFs take a few minutes — give it time.
Failed most likely means a scan with no text. Save the file as a text PDF and upload it again.
If a very large file didn't go through, delete it and upload it again — or split it into a few smaller files.

Check that the right document is Indexed.
Add missing facts as a separate short document rather than one huge file.
Fix the answer in plain words in Knowledge base (“Fix by voice”) or tell your owner Telegram bot what's right.

Re-check the pasted token — even a trailing space breaks it.
For Telegram: the bot token is valid and the bot isn't connected elsewhere. Telegram is available on the Trial and every plan.

Every plan has a monthly answer limit. When the answers run out, the assistant passes questions to you; your plan and what's left are in Plan & billing.

Still stuck? Write to us at hello@tindavo.com.