Data Deletion Instructions
Last updated: July 2026
This page explains how to have your personal data deleted from Tindavo. It applies both to businesses that use Tindavo and to people who chatted with an AI assistant run by one of our customers — on WhatsApp, Telegram, or a website. To request deletion, email hello@tindavo.com.
1. If you are a Tindavo customer (business)
Email hello@tindavo.com from the email address linked to your account with the subject "Delete my account". We will delete your tenant — assistants, knowledge base, uploaded documents, conversations, and customer profiles — from our production systems and confirm completion.
2. If you chatted with an assistant run by our customer
The business you talked to is the controller of that conversation. The fastest route is to ask them directly. You can also email hello@tindavo.com naming the business and the phone number or username you used — we will delete your conversation history and profile from that business's workspace.
3. WhatsApp users
If you talked to an assistant on WhatsApp, either contact the business or email hello@tindavo.com with the phone number you messaged from and the business's WhatsApp number. Deleting the chat on your phone does not delete data from our systems, so please send the request as well.
4. Timelines and backups
We complete deletion requests within 30 days. Deleted data disappears from encrypted backups automatically within a further 30 days as backup copies expire. We may retain what the law requires (e.g. invoices) — such records are minimal and never include conversation content.
5. Contact
Questions about deletion or privacy? Email hello@tindavo.com.