Refund Policy
Last updated: July 2026
This Refund Policy explains how payments, refunds and cancellations work for paid Tindavo subscription plans. Payments are processed by our payment partner, Paddle.com, acting as merchant of record. This policy supplements our Terms of Service.
1. Subscription model
Tindavo is a SaaS subscription billed in advance, in USD, on a recurring basis (monthly). Each paid period includes your plan's monthly quota of answers.
2. 14-day money-back guarantee
If the service does not fit, you may request a full refund of your first payment on a paid plan within 14 days of that payment. The guarantee applies once per customer and only to the first payment.
3. Renewals and unused answers
Renewal payments are non-refundable except where required by law. We do not issue pro-rata refunds or compensation for unused answers, partially used billing periods or downgrades.
4. Cancellation
You can cancel the subscription yourself in the dashboard: “Billing” → “Payments & subscription” → “Cancel subscription”; the cancellation is processed by Paddle. It stops future charges, while your plan and remaining answers stay available until the end of the period you already paid for — after that the account moves to the free plan. The remainder of the period is not refunded.
5. Statutory rights
Nothing in this policy limits consumer rights that cannot be waived under applicable law. Duplicate or clearly erroneous charges are always refunded in full.
6. How to request a refund
Email hello@tindavo.com from your account email and include your receipt or invoice number. Approved refunds are returned by Paddle to the original payment method, typically within 5–10 business days.