Pricing

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Need more? Write to hello@tindavo.com

Frequently asked questions

• What counts as an answer?

  One answer is one message from the assistant to a customer — on any plan, in any channel, whatever its length. The chat greeting and system messages don't count.

• Can I change my plan?

  Upgrading to a higher plan is available at any time from the dashboard. For a downgrade or a cancellation, write to hello@tindavo.com and we'll handle it with Paddle. Changes take effect from the next billing period; the current period is not recalculated.

• What happens when the answers run out?

  The assistant pauses until the next billing period: the customer gets a short note that the assistant is temporarily unavailable. Need more before then — move to the next plan or write to hello@tindavo.com.

• How is Pro different from Standard?

  More answers and assistants — and a different answer model: Pro is more accurate on complex and long questions, when a customer writes a lot and asks about several things at once.

• Which currency am I charged in?

  Prices on the site are in tenge. Payments are processed by Paddle, so the charge is made in US dollars at your bank's exchange rate on the day of payment: the amount on your statement may differ slightly from the one shown.

• Is there an annual plan?

  Not yet — billing is monthly on every plan. If annual billing would help your budgeting, write to hello@tindavo.com: we are looking at it and it helps to know the demand is real.

• Which payment methods are accepted?

  Payments are handled by Paddle.com, our merchant of record. You pay by bank card at Paddle's checkout, which also shows any local payment options available in your country and the exact tax. Card details never reach our servers, and Paddle emails your invoice and receipts.