Pricing

Frequently asked questions

• What counts as an answer?

  One answer is one message from the assistant to a customer — on any plan, in any channel, whatever its length. The chat greeting and system messages don't count.

• How do I change my plan or cancel?

  You can move to a higher plan at any time in the dashboard. If you already have a subscription, the difference for the rest of the period is charged right away, the missing answers are added to your balance, and the renewal date stays the same. You can cancel the subscription yourself: in the dashboard, “Plan & billing” → “Cancel subscription”. Your plan and answers keep working until the end of the paid period, after that there are no new answers: customers’ questions will come to you until you choose a plan. To move to a lower plan, cancel and subscribe again after the paid period ends.

• Can I get a refund?

  Yes: the first payment on a paid plan is fully refundable within 14 days of that payment — once per customer. Write to hello@tindavo.com from your account email and include the receipt or invoice number. Renewals and unused answers are not refunded — see the Refund Policy for details.

• What happens when the answers run out?

  The assistant stops replying until the next billing period (on the Trial — until you choose a plan), but no question is lost: the customer gets «Thank you! The owner will reply to you personally», and the question comes to you in Conversations (and in Telegram, if your chat is connected) — you can reply in the same chat. When 80% of your answers are used and when they run out, you get a warning in the dashboard and in Telegram. Need more before then — move to a higher plan: the missing answers are added right away. Or write to hello@tindavo.com.

• How is Business different from Pro?

  Volume and the Bookings module: 8,000 answers a month instead of 2,000, up to three assistants instead of two, and the assistant itself tracks occupancy, checks free dates and holds a booking for prepayment.

• Who is Premium for?

  Businesses with a lot of messages: 15,000 answers a month instead of 8,000 — about 500 answers a day, up to 10 assistants, 1,000 MB for documents and priority support: we reply the same business day and help with the setup. There is no unlimited plan: when 80% of your answers are used you get a warning, and when they run out your customers’ questions come to you — as on the other plans.

• Which currency am I charged in?

  Prices on the site are in tenge. With Kaspi you pay exactly this amount in tenge. By card, the charge is made in US dollars at your bank's exchange rate on the day of payment: the amount on your statement may differ slightly from the one shown.

• Is there an annual plan?

  Not yet — billing is monthly on every plan. If annual billing would help your budgeting, write to hello@tindavo.com: we are looking at it and it helps to know the demand is real.

• Which payment methods are accepted?

  In Kazakhstan — with Kaspi: in the dashboard go to “Plan & billing” → “Pay with Kaspi”, enter your Kaspi number and press “Continue”. You will see a “Pay in Kaspi” button, the amount and a code: in the Kaspi.kz app enter the amount and write the code in the message to the seller. We check the payment by hand and switch the plan on for 30 days during business hours (Mon–Fri, 9:00–19:00 Astana time). If the link does not work, an invoice will arrive in Kaspi.kz on your number — pay it within 24 hours. Kaspi has no automatic charges — 3 days before the end we will remind you to pay for the next month. Or by card on a secure checkout page, which shows the payment options available in your country and the exact tax. For card payments, invoices and receipts come by email; your card details are never passed to us.

• What is the Trial?

  A free trial with no card: an assistant with Business features — WhatsApp, Telegram, website chat, chat page, Bookings — answers your customers on trial answers. The dashboard test chat and “Open as a customer” don’t use them. When the trial answers run out, the assistant hands customers’ questions to you, and the dashboard shows a “Choose a plan” window — pay with Kaspi or by card.