Building a knowledge base

The knowledge base is what the assistant answers your customers from: prices, policies, answers to frequent questions, catalogues — instead of guessing. When a customer asks something, the assistant looks the answer up in your materials.

Supported files

• PDF — brochures, menus, contracts.
• DOCX — policy documents and answers to frequent questions.
• XLSX / CSV — price lists, product tables.
• Markdown / TXT — notes.

How it works

1. Paste a link or drop a file on the first screen — “What is your business?” — or later in Knowledge base.
2. The file goes through Queued → Processing → Indexed. Large PDFs take longer.
3. As soon as the file is Indexed, the assistant answers from it. Services and prices from your files are collected in Knowledge base.

How to fix an answer

A price changed or the assistant answered wrong — just say so: in Knowledge base tap “Fix by voice” (or tap an item to fix it by hand), or write to your owner Telegram bot, for example “a haircut is now 6,000”. Before saving, the assistant shows “was → becomes” — the fix takes effect once you apply it.

Tips for good answers

• One topic per document — search gets more precise.
• A text PDF beats a scan: a scan has no readable text.
• Prices changed — upload the updated file or fix it in words; delete what's outdated.
• After uploading, check the answers: Today → Test the assistant. It's a test chat — nothing there lands in Conversations or Leads.

If a document is stuck in Processing or Failed, see Troubleshooting.