Troubleshooting

Most problems fall into a handful of buckets. Work through the relevant one below.

The agent doesn't reply

• Confirm the agent is active in the editor.
• Check the channel is connected and shows a green status.
• Send a test message in the sandbox first — if that works, the issue is on the channel side.

A document is stuck on "processing"

• Large PDFs can take a few minutes — give it time.
• If it shows failed, the file may be a scanned image with no extractable text. Re-export it as a text-based PDF and re-upload.
• Very large files are split internally; if one part fails, remove and re-upload.

Answers are wrong or too generic

• Make sure the relevant document reached ready status.
• Add the missing facts as a focused document rather than a giant catch-all file.
• Tighten the system prompt in the editor to tell the agent what to prioritise.

A channel won't connect

• Re-check the token or credentials you pasted — a trailing space is enough to break it.
• For Telegram, confirm the bot token is valid and the bot isn't connected elsewhere.

Billing or limits

• Free plans have usage limits; if replies stop, check your plan in the dashboard.

Still stuck? Reach us at hello@tindavo.com.